5 Questions for a Home Care Agency Interview

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Top 5 Questions to Ask a Prospective Home Care Agency

By Lesa Hardiman, 8:03 pm on

A qualified home care agency is an important resource that family caregivers can use to enhance the level of care that they provide for their loved ones. The best agency is the one that offers in-home services that you can depend on to meet your loved one’s individual needs. The following 5 questions can help narrow down your choices and ensure that you find the home care agency in Grand Rapids that is right for you.

  1. How does your agency screen caregiver applicants?
    A quality home care agency completes thorough background checks on all of their applicants, requires them to have experience working with seniors and verifies their references. They agency should also have a way to ensure that applicants have the necessary skill sets as well as the aptitude for the job.
  2. What qualifications do you require of your caregivers?
    Any home agency worker that enters your home should be bonded and insured. Ongoing training for caregivers should also be provided by the agency to ensure that workers stay up to date on the latest advancements in caregiving. Click here for information about the professional Grand Rapids caregivers at Home Care Assistance.
  3. What services does your agency offer?
    In-home services can range from assisting with housekeeping and grooming tasks to providing transportation to medical appointments and social activities. Explain your individual needs to the agency in great detail to make sure that they offer the services that you need.
  4. Are your caregivers available when I need them?
    Whether you need hourly services or help around the clock, you’ll want to ensure that the agency can provide a quality caregiver whenever services are needed, day or night. You’ll also want to ask what happens in the case of a caregiver who calls out sick or is unable to attend a scheduled shift due to a personal emergency.
  5. How do I know the caregiver will be compatible with my loved one?
    Providing companionship is a critical component of caregiving. A reputable agency will take the time to discuss your loved one’s temperament, personality and cultural background to make sure that the caregiver and your loved one are compatible. The caregiver will become a part of your aging loved one’s daily routine and it is important that all measures are taken to help foster a more meaningful relationship.

For more information about hourly or live in care in Grand Rapids reach out to Home Care Assistance at 616-272-7028. Our Care Managers are available 24/7 and can answer any of your questions, as well as schedule your complimentary no-obligation consultation to discuss care needs and wishes.